Frequently Asked Questions

Billing and PayPal

We use PayPal to bill for our products and services. When you make a purchase with us you will see the purchase being billed to Davros.Dalek this address is associated with Laboratory16.com and is correct. All data transmission is secure here at Laboratory16.com and at PayPal. We never store any personal or financial information.

Why does Laboratory16.com not request you to login to the site and receive a username and password?

We do not want to record ANY information from you. People are always sensitive about giving out their information. So we respect that here. We have decided to put up a site that only processes single orders direct from PayPal. We don’t collect any information about you and you get to keep your privacy. If you ever have an issue with any of our products or services we are here 24/7 and can be reached by email: Lab16.Science@gmail.com Simply send us an email and we will get back to you right away. We love and respect all of our customers and respect your privacy…So we don’t collect anything other than the information to conduct sales. That’s our promise to you. We don’t have email mailing lists…you want to get a hold of us we are here at Lab16.Science@gmail.com Come visit us often and see whats new!

Will you ship outside the US?

We mainly ship to the US, its territories and possessions, and APO or FPO addresses. However, we do on occasion ship to Australia and some of the other countries, FYI add about $86.00USD to your shipping calculations if you are in Australia. If you live in another country send us an email and we will let you know if we can ship to you.

What are your shipping charges?

We charge a shipping and handling fee on all orders. Shipments to US destinations outside the contiguous 48 states (AK, HI) must ship via USPS at the Alaska/Hawaii (AK-HI) Rates are shown on the shipping info link at the bottom of the website. We cannot ship outside the contiguous 48 states using regular ground. Please email customer service at Lab16.Science@gmail.com for shipping and handling information on unusual or bulk orders. The costs of any special shipping requests such as Air, Multiple Shipping Addresses, Customer Designated Carrier will be borne by the customer. Shipping and Handling charges are non-refundable.

What forms of payment do you accept?

We accept Visa, MasterCard and Discover cards and run all sales through our PayPal Account.

Is it safe to use my credit card?

Absolutely. The Laboratory16.com Guarantee protects you while you shop so that you never have to worry about credit card safety thanks to our Safe Technology. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Do you accept telephone and fax sales?

At this time all sales are run primarily through our website. If you have any questions please contact us at Lab16.Science@gmail.com.

Can you tell me about the availability of an item?

Most of the items contained in our catalog and on our website are built to order. The website keeps track if an item is in stock or not. If the item is out of stock the page at the site will let you know the item is out of stock and you will not be able to complete the purchase.

What is your warranty policy?

Our policies are simple and straightforward. We have a 30-day full refund policy. The shipping and handling charges for returning an item is the customer’s responsibility. So ideally, know what you are ordering before you order it. Most of our items are custom built and are specifically made for the person at the time of placing the order. We are not liable for the misuse of any of our products or services.

Do you have a damaged goods policy?

If you receive a shipment containing items damaged in shipping, please retain the package, including the packing material, and email customer service at Lab16.Science@gmail.com immediately to notify us of the damage. We must file a claim with the shipper and will advise you whether to return the damaged goods. Be sure to include your order number. You can find it on shipping papers or on the shipping label.

What about bulk sales?

If you have a requirement for a lot of items please email customer service at Lab16.Science@gmail.com. We will be happy to advise you on the availability of bulk quantities, pricing, and shipping terms.

How can I contact Laboratory16.com?

You can email us at:

Customer Service: Lab16.Science@gmail.com

PRIVACY INFORMATION

How do you protect my privacy? How will Laboratory16.com use my information?

When you place an order or request a catalog from Laboratory16.com we collect your name, address, telephone number, credit card information (only if you place an order) and your e-mail address. We use this information to fulfill your order and to communicate with you about your order. We may also use this information to communicate advance notice of events or to tell you about new products and services.

Will you provide my name or other information to third parties?

We don’t share your information with anyone. Period. Your order is processed via PayPal and that’s it. We respect your privacy and we know how important privacy is to you. If you have any questions about our privacy policy or questions in general, please contact us via email at Lab16.Science@gmail.com .

Terms of Service

Legal Notice
All notices from Laboratory16.com to You may be posted on our Website and will be deemed delivered within thirty (30) days after posting. Notices from You to Laboratory16.com shall be made either by regular mail, sent to the address we provide on our Web site first-class mail to our address at:
Delivery shall be deemed to have been made by You to Laboratory16.com five (5) days after the date sent.

Copyright Notice
All content appearing on this Website is the property of Laboratory16.com
Copyright © 2017 Laboratory16.com All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2017 Laboratory16.com All rights reserved.

Trademarks
All brand, product, service, and process names appearing on this Website are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Laboratory16.com. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property rights of Laboratory16.com or any third party, except as expressly granted herein.

Terms of Use
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Laboratory16.com and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Laboratory16.com believes that customer conduct violates applicable law or is harmful to the interests of Laboratory16.com and its subsidiaries.

Privacy Policy
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Laboratory16.com and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Laboratory16.com believes that customer conduct violates applicable law or is harmful to the interests of Laboratory16.com and its subsidiaries.

Shipping and Delivery
At this time, Laboratory16.com ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

International
Laboratory16.com does not ship internationally.

Sales Tax
Laboratory16.com charges sales tax for merchandise ordered on this Website based on the applicable state sales tax rate and the location to which the order is being shipped.

Warranties
The Content included in this Website has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Laboratory16.com makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Website or its Content. By using this Web site, you assume the risk that the Content on this Website may be inaccurate, incomplete, offensive, or may not meet your needs and requirements.

Laboratory16.com SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Laboratory16.com BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
— OR Depending on State —
The information and content on this server is provided “as is” with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Laboratory16.com.

The references and descriptions of products or services within the Web site materials are provided “as is” without any warranty of any kind, either express or implied. Laboratory16.com is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information (“advertisers”), and not Laboratory16.com.
The inclusion of material on this server does not imply any endorsement by Laboratory16.com, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Laboratory16.com tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

Return Policy
You may purchase merchandise from this Website by using any one of the payment options listed in (link to Payment Options). Laboratory16.com reserves the right to change its payment procedures at any time without prior notice to you.

VOID WHERE PROHIBITED: Although the information on this Website is accessible worldwide, not all products or services discussed in this Website are available to all persons or in all geographic locations or jurisdictions. Laboratory16.com and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Website is void where prohibited.

GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Laboratory16.com shall apply and both parties shall consent to the jurisdiction of said State’s courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Laboratory16.com with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Laboratory16.com with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Laboratory16.com If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.